Return and exchange policy
How many days do I have to return my order?
We accept returns/exchanges within 30 days from after the reception of your order.
What do I do to return my order?
If the product is finally not to your liking or does not suit your needs, you can return your order using any shipping provider to the following address provided or by contacting our team at email@example.com to arrange for pickup.
Unfortunately, we are not able to offer free returns, the customer will be responsible for the shipping cost for the exchange and / or return.
Before closing the return package, please include a piece of paper with your order number so we can identify it (you can find it in your order confirmation email and it looks like this #00000).
The return/exchange time can range from 2 to 14 business days from the time we receive your return in our warehouse. As soon as we verify the status of the returned items, we will send you an email to inform you. Remember that the return will be made in the same payment method used in the purchase.
Returns must be sent in the same condition in which they are received. Without having been unfolded and inside its original carton.
This will be essential for the return or exchange of products. Please note that the Needo reserves the right to refuse all returns that do not meet these conditions.
We understand that it can be a tedious process and we appreciate your understanding and help in this process. We will continue to work for your convenience.
Att. The Needo
Nº de pedido XXXX
Marcelino Camacho, 9
San Fernando de Henares
What happens if the product does not arrive in good condition?m If you receive an erroneous order or a defective product, we ask you to contact us within 24 hours at the following e-mail address, indicating the error or defect, together with your personal data and the order number: firstname.lastname@example.org
In these cases, we will take care of both the pick-up and shipment of the replacement or refund.
You can request an invoice for your order at email@example.com.
For any other questions or needs, do not hesitate to write us at firstname.lastname@example.org or call us at 606705145. We will be happy to help you!