Return and exchange policy

How many days do I have to return my order? You have 30 days to return your order. The 30 days start once you receive the shipping confirmation email of your product.

How do I return an order? There are different situations that can lead to the return of your order.

If the product is not to your liking or does not suit your needs, you can return your order using any shipping company to the following address provided.

Once we receive the product, it will be assessed and must be in the same condition in which you received it, unfolded and in its packaging. The right to a refund will be subject to the condition of the order.

We understand that it can be tedious and we appreciate your understanding and help in this process. We will continue to work for your convenience, to offer you more facilities.

Att. The Needo

Order No. XXX

Alho International - Mail boxes Coslada

Avda fuentemar nº 43 nave a2

28823 Coslada

Madrid Spain

What happens if the product does not arrive in good condition? If, on the other hand, the product is defective or there has been an error on our part, we will take care of both its collection and its return to our warehouses and the refund of the money to your account.

What do I do if I want to exchange or return my order? Contact our team at hello@theneedo.com and we will give you the necessary instructions to exchange your product.

What do I do if my order is faulty? Contact our team to report any problem at hello@theneedo.com and we will give you the necessary solution as soon as possible.

What happens if I return the product in bad conditions? We reserve the right to refund the purchase price if the product does not arrive in good condition or if there is any damage. Contact our team to report your problem at hello@theneedo.com and we will provide the necessary solution as soon as possible.

Invoice: You can request an invoice for your order as an individual or as a company by writing hello@theneedo.com. We will be happy to help you!