Returns

 

 RETURN AND EXCHANGE POLICY

a) Right of withdrawal

Under applicable regulations, in the event that the User is contracting as a consumer, s/he may cancel the contract (except for the cases established by law) and freely return or change the delivered Products at any time within 30 calendar days from the date of delivery (the “Withdrawal Period”).

For Users in Spain, Portugal, France, United Kingdom, Germany and Italy:

The User will be able to return and be refunded with the total amount of the purchase (without the shipping expenses) or exchange the Product for one of a different color or size. The User should ship the returned goods her/himself.

Once the returned Product has been inspected to verify compliance with the requirements of section c) below, and in the case that the User decides not to exchange the Product, THE NEEDO shall refund the User the amount paid for the Product.

For Users outside Spain, Portugal, France, United Kingdom, Germany and Italy:

The User will be able to return and be refunded with the total amount of the purchase (this amount does not include the shipping expenses) or exchange the Product for one of a different colour or size. The User should ship the returned goods her/himself to:

Mail Boxes Etcetera.

Avda Fuentemar 43 Nave A2

28823 Coslada

Madrid

 

Once the returned Product has been inspected to verify compliance with the requirements of section c) below, and in the case that the User decides not to exchange the Product, THE NEEDO shall refund the User the amount paid for the Product (without shipping expenses) 7 days after product arrives to the warehouse.

 

b) Return of defective Products

In the event that the User considers that the Product does not conform to the Product’s specifications, the User shall immediately contact THE NEEDO at the e-mail address hello@theneedo.com with details of the Product and the defect and specifying whether s/he chooses to return the Product or to exchange it for an identical Product.

The User may return the Products at the place where they were delivered to a courier which will be sent by THE NEEDO or return the Product using his or her own means. Once the returned product has been inspected, THE NEEDO will send within a reasonable time, an email informing the User whether the Product will be refunded or replaced (the “Refund or Exchange Decision”). In that case, the Product will be refunded or exchanged as soon as possible and in any event within fourteen 14 days following the date on which the Refund or Exchange Decision was sent.

In the event of a refund or exchange of a Product, THE NEEDO shall fully refund the price of the Product to the User, including shipping expenses.

c)  Common provisions for returns

The User shall comply with the following requirements to exercise the right of withdrawal and to make returns and exchanges of Products:

(i) To arrange collection of the Product, the User must first contact THE NEEDO by email at the following address: hello@theneedo.com;

(ii) The User may evidence his or her right of withdrawal in any manner permitted by law; such right shall in any case be deemed to have been validly exercised by returning the Product;

(iii) The Product must be returned in the same condition in which it was received. THE NEEDO shall not refund any amount if the product has been damaged, so the User must be careful with the Product while in his or her possession; and

(iv) The refund will be made by using the same form of payment as used to pay for the Product.